THE CLEAN SUITE COMMITMENT

At Les Suites Hotel Ottawa, we have made enhancements to our cleaning operations and safety protocols throughout the hotel to ensure that the needs of both guests and team members are being met during the COVID-19 health crisis.

OUR COMMITMENT TO YOUR HEALTH AND SAFETY

  • Hand Hygiene and Etiquette
    • We provide guidance to all team members on the steps, frequency, and requirements for hand washing and use of hand sanitizer.
    • We provide protocols and proper etiquette for sneezing and coughing to all team members.
  • Approved Cleaning Products
    • We provide hospital-grade cleaning products and disinfectants for our team to use.
    • We detailed the safety procedures for proper cleaning product use and disposal.
  • Suite and Hotel Cleaning
    • We have documented and trained our personnel on the processes for cleaning and sanitizing within the hotel in accordance with Ottawa Public Health and the Hotel Association of Canada.
  • Team Member Personal Protective Equipment (PPE)
    • We provide guidance on the required PPE for all team members, based on their job role.
    • Support training includes proper use and disposal of equipment, along with frequency in which PPE should be changed.
  • Safety Protocol Support
    • We have posted communication on safety protocols in Front of House and Back of House spaces (this includes all offices, storage rooms, change rooms, and lunch room) clearly identifying expectations and requirements for team members.
    • Signage includes guidance on physical distancing, use of PPE, cleanliness and hand hygiene.
  • Physical Distancing
    • We have identified and implemented actions to promote physical distancing in our public spaces (lobby, elevators, pool and fitness facilities, business centre, and meeting spaces).
    • We have reconfigured common area furniture, placed physical distancing floor markers, and installed barriers at our Front Desk to protect both our guests and team members.
  • Meeting Room Adaptations
    • We have modified our food and beverage offerings to align with physical distancing and cleanliness protocols within our meeting facilities.
  • Reduced Entry to Guest Suites
    • We have modified our operations to limit team member entry to guest suites during your stay.
    • We have defined procedures for guest amenity deliveries without entry into your suite.

 

DOWNLOAD – THE CLEAN SUITE COMMITMENT

Our entire team is committed to providing our valued guests and associates with a healthy and safe environment at all times.

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Tel: (613) 232-2000
Fax: (613) 232-1242

Toll Free: 1-866-682-0879

130 Besserer Street
Ottawa ON K1N 9M9 MAP

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